Refund policy

Refund Policy

Last updated: 05.02.2024

Taking into account our unique business model where individual vendors, retailers or brands are responsible for shipping and fulfillment, we want to ensure that you have a clear understanding of our refund policy. Therefore, please review the following details:

1. Return Eligibility

Returns and refunds are subject to the policies of the specific vendor, retailer or brand from whom you made a purchase. As Bolsino operates as a platform for a vast selection of handbags, each product is owned and fulfilled by the respective vendor, retailer or brand. It is important to familiarize yourself with the return policy of the specific product and vendor, retailer or brand before making a purchase.

1. Refund Process

If you are dissatisfied with your purchase and are eligible for a refund based on the vendor, retailer or brand’s policies, please follow these general steps:

• Contact the Vendor/Retailer/Brand: Reach out to the vendor/retailer/brand directly for instructions on initiating a return and obtaining a refund. Contact information for the vendor, retailer or brand can usually be found on their respective websites.
• Return Authorization: The vendor, retailer or brand may require a return authorization. Follow their instructions for obtaining this authorization before shipping the product back.
• Return Shipping: Customers are responsible for the cost of return shipping. Please ship the item back to the vendor, retailer or brand in accordance with their specific return instructions.
• Refund Processing: Once the vendor, retailer or brand receives the returned item and processes the refund, they will notify you of the refund status. The time frame for processing refunds may vary based on the vendor, retailer or brand’s policies.

Please be aware that the general steps mentioned above are to be seen as general guidelines and refund/return processes may differ from these steps.

1. Non-Refundable Items

Some vendors/retailers/brands may have specific items that are non-refundable. Please check their specific products and policies on their websites to determine if the item you purchased falls into this category.

1. Shipping Costs

Shipping costs, both for the initial purchase and the return, are non-refundable. As Bolsino is not responsible for shipping but facilitates transactions between buyers and sellers, all shipping-related matters are handled by the individual vendors/retailers/brands and not by Bolsino.

1. Contact Information

If you have any questions or concerns about the refund process for a specific product, please contact the vendor/retailer/brand directly. Their contact information can usually be found on their respective websites.

Thank you for understanding our unique business model, and we appreciate your cooperation in adhering to the refund policies set by the individual vendors/retailers/brands.